Sell to a Gen X? Be Straightforward and Show Some Love

Photo by 愚木混株 cdd20 on Unsplash You want Gen X customers or clients? Take the time to understand them. To reach them, adopt two strategies: authenticity and acknowledgment. If you betray a Gen X – or fail to value Gen X patronage – a Gen Xer will turn his or her back on you, badmouth you, or pretend you don’t exist. After a Gen X experiences even the suspicion you are playing games or the hint that you don’t really care or understand, rekindling a relationship is impossible. They will, in plaid flannel and torn jeans, walk away with both middle fingers held high. Because of parental and societal treatment, Gen X, those born between 1965 and 1980, trust no one and feel forever negated. For this article, for example, I searched for images to face pictures of knee surgeries, Millennials, and Boomers. Lots of grey-haired grandparents. Models in skinny jeans. A Model T Ford. No. Wow. Members bond over these shared experiences. Authentic marketing is one key to reaching Gen Xers. You must earn trust – and continue to be honest in your product, service, offers, and customer care, to keep that trust. Add to your authentic communication indices of personalization. Recognize each Gen X customer or client as an individual – be interested in them, recognize their loyalty, notice their preferences – and you will make and continue to make the sale. Experts recognize Gen X children were abandoned (no one home, no one cared, left to their own devices) or rejected (never good enough, not right, not special, not worth it). And that treatment continues as Gen X is the ignored or forgotten generation, rejected, and abandoned as the media agenda focuses on Boomers and Millennials. Perhaps this treatment results from Gen X having less members than other generations. Gen X numbers only about 65 million people. Liberal abortion policies and birth control methods, shifting to better healthcare, resulted in Gen X having fewer members than previous – and post – generations. Experts also mark Gen X along a shorter, 16 year timeframe while most generations span 20 years. Whatever the reason, Gen Xers are not happy about it. The latchkey generation, whose Boomer and Lost Gen parents did not spare the rod or spoil the child, Gen Xers suffered unreported child abuse in a society that believed parents had the right to discipline in any way they wanted. Discipline ranged from spankings to worse – and included denial of food, imprisonment, denial of healthcare, or eviction. Over the past ten years as a personal coach, 75% of my 53 Gen X clients have disclosed experiencing physical or sexual abuse. (Yes, those seeking coaching may be more likely to be seeking help – but the percentage is still disconcerting.) At school, not only would teachers and administrators ignore or avoid issues of parental abuse and neglect, but also would characterize Gen X students along Breakfast Club lines. As character Brian Johnson says: “You see us as you want to see us, in the simplest terms with the most convenient definitions. But what we found out is that each one of us is a brain, and an athlete, and a basket case, a princess, and a criminal. Does that answer your question? Sincerely yours, the Breakfast Club.” That is the Gen X experience. They have been generalizations and characterizations as diametric opposites: dumb/smart, pretty/ugly, athletic/spaz. Worse, pedagogists of the time had only started to identify learning disabilities and autistic characteristics. No matter the intelligence, they labeled autistic Gen Xers troublemakers and discipline problems. They forced those with dyslexia into the “special” class. And no one – no one – was interested in assessing a Gen X child for mental illness. Gen X was the first to live with high divorce rates and single-parent households – and the first modern generation where both parents had to work to support a household. Alone, Gen X drowned in danger. Boomer generation parents held to the self-reliance and privacy precepts – even if you are suffering abuse. Shut up (go to your room, this conversation is for adults, don’t ask questions) and deal (take care of your siblings, you forgot your homework paper too bad, we don’t have the money for your hobbies) was the message for Gen Xers. Sex was something our free-love, hippy parents enjoyed, but was to be feared during the AIDS epidemic. Cold War tensions between the Soviet Union and the United States kept Gen Xers wondering when the bomb was coming. Gen Xers remember the gas station lines during the energy crisis – and the parental conversations when daddy was laid off, again (Gen Xers have lived through three recessions: the Dot-com bubble, the financial crisis, and the pandemic.) Financially conservative (fearful) parents and grandparents who had survived the Great Depression, along with the threat of zombies, Skynet, or alien invasion, kept Gen Xers constantly on edge. High ACE scores (adverse childhood experience measurements) resulted in Gen X having worse health than prior generations. With higher instances of alcohol and drug abuse, they also suffer more anxiety and depression. Even with their focus on and opportunities for exercise, better nutrition, and even bio hacking, Gen Xers suffer with obesity, chronic inflammation, and elevated blood pressure and cholesterol (what experts call physiological dysregulation). Gen X also is the first generation in history to not do better economically than their parents. Many Gen X have filed bankruptcy, lost their homes – and almost 40% have more debt than savings! We cringe at every commercial on cable and paid television: I subscribed to avoid commercials! Why am I still paying? College costs skyrocketed for Gen Xers. Where mom and dad paid out of pocket for higher education, Gen X was burdened with mortgage-sized college loans. Speaking of mortgages: Boomers purchased a first home for what Gen X paid for their first clunker cars. Many Gen Xers entered the job market during or after the recession – forcing Gen X

Stand Out in Your Market: 12 Sweet Branding Trends

Photo by Dollar Gill on Unsplash If I see another boxy advert, without movement or life, I will scream. Sure, if you have a super-conservative brand (think bank, investment firm, attorney, auditor…), and you want to SCREAM “tradition, we never change, steady as a rock, fun-police,” then it’s your role to be dull blue-suit no personality. For the rest of us, attracting live clients and customers is an exciting challenge. So, step up and look at this year’s brand trends: Example: You are about to release your summer recipes. Try a poll: What’s your favorite summer dessert? We’ll feature the winner on the book’s cover!  Best in Class: Heineken’s Go Places interview to learn about their applicants. You can take the interview here. 2. Daring Nostalgia. Incorporating bubble-gum colors (blah), neon and chunky fonts, mascots like Mr. Peanut, and psychedelia are in. Think 50s, 60s, 70s and 80s. Reference yesteryear and earn points. Example: Show a video of photo developing next to a video showing image editing. Talk about the possibilities. Best in Class: Adobe’s love of Bob Ross. 3. Powerful Use of Color. Impactful, clashing, and contrasting tones (like my brand colors) will stand out. The goal is to boost instant recognition. Example: You may not want to rebrand and change your company colors, but you can incorporate powerful colors in your advertising. Best in Class: Pantone’s Viva Megenta. 4. Anti-design. Return to the 90s, mix things up — break design rules with blended font families, misplaced pixels, and overlaid visuals. Think grunge, rave, and controversy. Best in Class: Too many to mention! 5. New Eco. We want to protect the planet. But we are setting aside the green and brown go-to and focusing on minimalistic design. Think elegant and understated. Recycled packaging. The vital point: Your product must be eco-friendly or your branding will fail. Best in Class: The Body Shop Example: Consider eco branding for personal care products, clothing, food, and gardening businesses. Stress your recyclable packaging! 6. Animated Logos. Think the Google “G.” Video has long topped still images. The same is applying to logography. Think liquid and alive. You can find programs online, like Canva, to help you animate your current logo for digital use. Best in Class: Lots of examples from 99 Designs. 7. Statement Typography. Mismatched fonts, motion effects, and odd placement are key. 3D typography and san serifs are alive and well. For inspiration, peruse these fonts from Juke Box Print. 8. Humanized Brands. Along the authenticity train track, get raw, honest, and candid tone. Speak true. Be honest. This trend directly connects with customer and client values and is a key to relationship creation and maintenance. But you don’t need to change your brand strategy! A shift in your approach in your advertising and on social media can show your human side. A simple behind-the-scenes video or photos from the company picnic can do the trick! 9. Humor & Satire. A direct route to humanizing one’s brand, the use of humor and satire builds authentic conversation and relatability. Best in Show: Dollar Shave Club and Dissolves Generic Millennial Ad. 10. User-Generated Content. Invite your customers and clients to post their experiences–visually and verbally. Not only does this build connection through a conversation, but also intensifies loyalty. Your customer becomes part of the plan. Example: Work with your web designer or social media manager to incorporate an interactive platform. Encourage customers or clients to respond to questions or enter contests with images and video. Amazon has mastered this tool by encouraging customers to post images of purchased products, no matter the experience! 11. Mission First Branding. Akin to eco-branding and humanized branding, mission first branding uses company values throughout all efforts. Example: You have donated a portion of your profits to animal shelters for twenty years. Let your customers know! Use a puppy mascot — tell how you helped. Just ensure you aligned your effort with your brand (don’t boast you are eco-friendly and dump chemicals in the nearest river!) Example: A photographer friend specializes in professional headshots and school photography. For teacher’s day, she provides free headshots. She discounts birthday sessions for students. She offers sessions at the library on reading days — family and education friendly! 12. Retro Collage. Tare the edges. Randomize your images. Mix your media. Chanel is embracing this trend, so I guess it appeals. Get some stickers. Here are some great ideas to inspire you. I’m not a big fan. But I also refuse to scrapbook no matter who invites me to one of those scrapbooking groups.  Which leads me to my last point and characteristic reflective, possibly disregarding, opinion: Trends are fun–but if you cannot incorporate a trend effectively into your brand identity or marketing plan, skip it.

Successful Entrepreneurs Know: Brand Before Business – or Bust!

Photo by pmv chamara on Unsplash You had so much energy and joie de vivre when you launched your business. This morning, you surf the classifieds to find a j.o.b.. The wind is gone; your sails are flaccid. You had a good idea. You gave it the college try. Wait. As a business coach and content expert, I’m going to ask you the right question: What is your brand identity? Huh? You heard me. You know what product or products you’re hawking. Or what services you provide. You set up the website. Got the fancy digital business card. Paid Mark Zuckerberg for social media posts. You did SEO. You did everything right. And most importantly, you are an expert in your field. Or your product is beautiful, useful, fabulous. You should be a billionaire by now. Nope. You know why? Because you didn’t work on your brand identity first. Rush to Failure I’ve been an entrepreneur for over thirty years, have six successful ventures behind me, and three operating now. I have coached hundreds of entrepreneurs. Almost every new business rushes to the market without knowing the market and how they fit in the market! This is a simple matter. Basic communication. The meaning of any communication – marketing included – rests with the person listening. Not with you. Not with the business. But with the consumer. So, you must learn to talk to that person in a way that person expects and wants. And they have to want to listen to you. Don’t bother printing business cards or paying for a year of website hosting until you know who you are, who your customers are, and who you need to be to engage those customers in conversation. Marketing gurus call this step: Branding. What is Branding? Branding is the communication choices that you make to represent your brand. Your brand is the personality you choose to connect effectively with your audience’s values, attitudes, and emotions. Branding differentiates you from competitors, nurtures recognition, enhances value and customer relationships, and ensures create cohesion. Which company would associate with this image: Disney or Harley Davidson? (Open Source Image from WebstockReview.net) That’s obvious. Sure. But every company strives – or should strive – for those powerful associations. You know who they are – and you know, as a consumer, if you like it, want to be associated with it, or want to buy from them. Some of this, you already know – but you were so excited to make money that you jumped and figured you would do all that branding stuff later. Whoops. No worries. Spilt milk and more cliches. We’re human. You can fix this! In 2016, I started my photography side-hustle. For a while, clients dripped in through referrals… but I wanted the business to be more than a side-hustle. So, I launched a website, created business cards, blah, blah. And nothing. Crickets. More cliches. Ready? Physician heal thyself. I know Branding Before Business. I’ve advised every client to do just that. But I rushed to market and failed. No matter the industry, branding is the key to business success. Every business needs a brand identity: the design elements, word choice, color scheme – even the business name – to attract the target consumer. Branding includes personal branding, corporate branding, product or service branding… Every communication that originates from your business should be cohesive to that brand choice. Your business has seven seconds to make that first impression. To stand out in the crowd. To capture your target customer or client. Or that consumer will swipe and forget you. You must ensure you are speaking your special person’s language. Just like you are about to do, I grew my business with solid branding. What to Do? Branding takes effort – which is why most budding entrepreneurs skip it. Consider simple communication: You have to craft what you say to help the listener understand you. If you use slang with grandma, she’ll frown. If you use formal language with friends, they’ll laugh at you. It’s not… another cliche… rocket science. But it is vital. Step 1: Be Authentic You need to know who you are and what values you hold. I don’t state that lightly. What’s your personal brand? Are you a person of integrity? Are you fun? Are you serious? Are you down-to-earth or posh? What are your priorities? What needs are important to you? When branding my photography business, I took a weekend and seriously examined who I am as an artist. My photos are not light and bright. I prefer action and capturing candid moments. I detest canned, cute poses. Detest. I’m edgy. Honest. Raw. Realizing this bothered me. All the other local photographers were light and bright and had these cute, pretty images. They were making money. I was scared. But I forged ahead. I can’t be cute and soft. It’s not me. And selling it would be impossible for me. List your values. Note your attitudes on social topics. Make a list of brands you admire – and consider why you admire them. Step 2: Identify Your Customer or Client Persona Who’s buying your product or choosing your service? This is an important step. Once you have clearly defined your product or service, answer these questions: Here’s my abridged client profile: My ideal client is a male or female GenX who enjoys being different. They listen to alternative music. They don’t have that 9-5 corporate job. They like adventure and take risks. They are entrepreneurs or have side-hustles. Top middle class. Very authentic. Anti-establishment. They rage against authority and don’t vote the party ticket. They are self-educated or traditionally educated but know a degree is what you do with it (cognitively complex). They are self-sufficient and self-made. They care about personal freedom. They don’t care about social media unless it’s memes or satire. They enjoy life and choose excitement over the popular. They respect authenticity and honesty. They buy lingerie and sex toys, sports equipment, motorcycles, have high

Marketing Magic: Hit ’Em Where They Need It

(Image courtesy of  Anastase Maragos on Unsplash) You are a content creator or marketing expert. Perhaps you’re an entrepreneur. And high-ticket marketing efforts carve out a pound of flesh from your budget. Often, your ads and posts, commercials and pitches, miss the mark. You post, you pay for ad space, you cut checks for your 1099 marketing consultant…and the phone doesn’t ring. We’ve all been there. If you want to maximize your marketing impact, spend some time understanding your target customer or client. Marketing experts chat about identifying your customer or client persona. This basic concept — proven over and over — is that once you know to whom you are selling, you can craft your message to attract that person. Those same experts advise you gather demographic information (age, gender, income), career or education data, hobby data. And that’s all good. Yes, if you are selling hot dogs, you might want to place your ad at the next ballgame — so you want to find the baseball fans. Yes, that’s great. If you are selling luxury cars, you want to find your high-income customers. Economic data is important. Each of these aspects of that customer/client persona allow you to market right place, right time, to those who want and can afford your product or service. Yes. But that demographic data will only take you so far. It tells you where the person is. It informs as to other behaviors he or she may exhibit. Demographics tell you some likely problems seeking your solution. Yes. You want to stand out? Close every sale? Then take the next step. I advise my clients to add personality characteristics to their persona description. Personality characteristics include risk tolerance, cognitive complexity, and temperament. And personality characteristics let you get inside your customer’s head. Respect Human Needs Preferences I’ve written many articles about universal human needs (Your Personal, Powerful Needs Formula, Seven Keys to Happiness & Balancing Your Needs) and a system I call NAM — the Needs Alignment Model. I wrote these as an invitation to coaching, yes, but also as a cornerstone for my content clients. You can get detailed information from those other articles. For our purposes, understand that every human — no matter demographics — has seven universal needs: Marketing experts know this information — and use it to help you craft your problem / solution approach. The consumer is concerned about personal safety, so you sell them an alarm system. The consumer is concerned about personal appearance, so you sell them makeup or a cool watch. But that’s just the surface approach. Try these ideas: Respect Cognitive Complexity Over the years, as a business consultant, professor, and attorney, I’ve also written extensively about how to persuade others. (See recently: Touch Them!and Persuade Them Powerfully) I’m pretty damn good at it and have sworn to use my powers for good. But here’s something I don’t always share: Most people think simply and are swayed emotionally. So drop the facts and logic. Sometimes. Cognitive complexity is the psychological characteristic that measures the simplicity or complexity an individual’s perception and processing. Cognitively complex people perceive nuance and interpret the world along continuums. They process information across intricate mental webs. Cognitively simple people do not. As an example: Your team must vote on a new logo and they are presented with two options. The cognitively complex person will consider an unfathomable amount of data. She considers history, other companies, color, shape, music she likes, other ideas that failed or succeeded, how the logo will make others feel, how the logo performed in focus groups, and how the logo will be interpreted in a dystopian future. The cognitively simple person will react emotionally: I don’t like the green tone. Or, Wow, that’s pretty! Why should you care about cognitive complexity aside from dating a person who is cognitively similar? Because when you are romancing your client or customer, you are not selling to a cognitively complex person with an emotional appeal. You need more. You need logic and facts and data and… sound reasoning. You want that person using the web inside his mind. And you want to satisfy all his questions. As a cognitively complex person, you can get me to testdrive the sexy red car because I am a human and have emotions (somewhere in here…). But I’m not parting with my dollars until you show me the data. Because when I’m driving that car, the web of information in my head is exploding with questions that need answers. Respect Consistency Humans universally yearn for behavioral consistency. If Sally is a vegetarian, you are not selling her a steak anytime soon! She can’t eat meat and maintain her self-image. She must maintain consistent attitudes, values, and opinions. We call this attitude consistency. And you have to shift an attitude to shift a behavior. You’re selling organic toothpaste? You have to sell the value of organic first. You have to change that attitude. And that’s where you must respect the human proclivity for consistency. Let’s take an example: Fred always goes to the local-smocal tax prep guy who has one of those cubicles at the food market. You’ll discover Fred chooses this because it’s cheap, convenient, has had good results in the past (the IRS is not hunting him). So, you are not selling Fred a $500 tax advising service. No matter Fred’s demographic profile. Even if he’s a millionaire. What you do is sell Fred on cost, convenience — and trigger his security need. What are the percentage of audits for those grocery tax prep places? Oh, Fred… you are in danger! Then, you sell him a small step he can tolerate. Don’t expect him to flip and hire an accounting firm. Sell him a tax review package for $80. He’s likely to change that little step. Ultimately, if I were advising that client, I’d ignore Fred. It’s too much work. Focus on the customer that is already behaving close to what you offer. Focus on the client who is unhappy with his accountant. Who got audited after going to the market… Who’s almost sold.

Make Your Customers Cry, Shiver, or Laugh – Or Lose Them

Photo by Tengyart on Unsplash We’ve all seen the American Society for the Prevention of Cruelty to Animals (ASPCA) End Animal Cruelty commercial, starring Sarah McLachlan and her song Angel. The commercial, an example of an emotional appeal to trigger the cognitive bias of an identifiable victim, haunts us with images of shivering, starving, abandoned kittens and puppies. Most of us change the channel to avoid the pain. (I can’t watch it. I’ll cry for an hour!) But most of us donate to stop the pain. Because emotional appeals are a highly effective marketing approach. Emotional appeals (aka appeals to emotion) are a route to appeal to pathos. Aristotle insisted persuasion must use data from a credible source (ethos), a powerful argument (logos), and emotional appeal (pathos). We are humans, after all, and we have to care to be motivated to change our mind or behavior. But strict emotional appeals avoid facts and data and rely upon triggering an emotional response in the receiver. Emotional appeals force the receiver to use emotional or affect processing (as opposed to central or cognitive processing). For most consumers, marketers rely on emotional appeals as a more effective form of persuasion. Cognitive processing (logic) takes time, high interest, basic knowledge, and significant energy to think through the persuasive message. Most receivers do not have: (a) the cognitive ability to process complex messages; (b) the time to process (why time pressure is an effective sales approach); (c) the energy to process (I don’t care, I just want that car!); or (d) basic knowledge to process additional, complex data.  Marketers can (and do) take advantage of this human foible using emotional – or motivational – appeals. To help you sell your widget, I’d like to share the science behind reaching your customers’ hearts. Motivational Appeals Emotional appeals include appeals to: happiness and joy, sadness and grief, humor, tradition, pride, connection, anger and outrage, compassion, adventure, popularity, sex and romance, lifestyle and status (including association), youth and appearance, and fear. Motivational appeals stimulate consumers’ internal incentives – their values, beliefs and attitudes – and their external incentives – through social proof, societal standards, and tribe expectations (others are doing it). The consumer does not buy or engage you for service because he or she thinks doing so makes sense. He or she does it because everyone else is. Because you share their emotional experience. And considering marketing is becoming increasingly emotional and connection-based, you can set aside the product is better logic for the product makes you feel approach. Consider if the ASPCA had no starving puppy video and only a guy in a suit who says, We need 1.5 million dollars to purchase food, to obtain medical care, and to re-home abandoned and abused animals. If you give us $30, you can save an animal. Yawn. The Sarah McLachlan masterpiece raised 30 million dollars in the first two years. Appeals In Action Joy: Coca-Cola received over 100,000 positive letters praising their “I’d Like to Buy the World a Coke.” Anger or Outrage: The Run Like A Girl commercial from Always redefined like-a-girl into a positive affirmation. Appearance: Dove’s Beauty Sketches helped women reconsider self-perception. Sadness or Grief: Chevy’s Maddie commercial subtly shows their vehicles last a lifetime. I’m sure your mind is listing commercial after commercial where you had an emotional reaction. There is nothing inherently unethical with marketing and advertising appealing to emotion. Ethical implications occur when the company behind the feelings offers nothing but those feelings – manipulating consumers or avoiding facts and figures. The trend is to do exactly that. Therefore, when using emotional appeals, use them ethically. Don’t manipulate your customer or client into choosing you or yours. Ethically use emotional appeals alongside logic, facts, and reasons for buying from you or using your service. Fear Appeals: An Example Fear appeals are a subset of emotional appeals. Fear appeals are only effective if the receiver knows (a) she has or is at risk of a serious problem to be solved; (b) believes she can solve the problem (is not hopeless or guilt-ridden); (c) is offered a viable solution (believes the solution will work); and (d) believes she can implement that solution. If a non-smoker sees a smoking cessation ad, she doesn’t feel at risk and ignores the appeal. If a smoker sees the ad, but thinks smoking is helpful, she will negate the ad as a non-problem. If the smoker who sees the ad feels like nothing works to help her quit, she will ignore the ad (and, in fact, the appeal will backfire). If she is engaged but thinks the solution won’t work, or won’t work for her, the appeal will fail.  Fear appeals can trigger too much fear where the receiver feels hopeless or so fearful, it causes the “freeze” or “flee” (avoidance) responses. So, fear we must carefully craft a fear appeal to ensure a balance between triggering enough fear while still ensuring the receiver feels empowered. One of the most successful fear campaigns was the CDCs “tips from smokers” series–with people who were suffering from lung and throat cancer.  How can you use a fear appeal in your own marketing? You get the idea! Now, it’s your turn. What emotional appeals match your product or service? How can you incorporate appeal to emotion in your marketing?

Don’t Panic Post Everywhere: The Why of Social Media Management

Photo by Jas Min on Unsplash For so many of my clients, primarily Gen X entrepreneurs, posting on social media is a source of panic. They are aware they should be, have to, need to, to keep up with their competitors. But doing so is daunting, time consuming, and confusing. Let me clear up some misconceptions, give you assurances, and teach you a few key points so you can handle your social media marketing with confidence! Social Media is One Channel Communication requires the sending of a message across a channel. For any company, marketing channels are many and varied. The main categories are three: voice (face-to-face, telephone), print (periodicals, circulars, billboards, posters and fliers, brochures, business cards), and digital (website, email, SMS/text, internet ads and posts). Each channel has its own challenges – and digital can be the most daunting! For many entrepreneurs who grew up in a non-digital environment, the concept of posting on social media induces anxiety. First, they’re not sure what message to send. Second, they aren’t tech savvy. And third, they don’t have time to keep up with it. So, they ask why do they need to use it at all. Why Social Media? Understand that our business culture has shifted to a relationship model. Consumers no longer want to be talked at: They eschew print ads, radio ads – Crazy Eddie screaming at them! They want to talk to the business. They want to feel part of a team. Our ever identity-focused culture demands businesses acknowledge the consumer as a unique person. Social media facilitates that connection. You post an ad for your new widget. Or you post a sale notice. Great! But it should not stop there. You must rethink your approach to marketing. This is not 1975. You are thinking you can post it and the customers will burst down the doors, credit cards ready! Nope. Social media posting is not a spray and pray activity. You can’t randomly share posts you like and think that’s enough to establish credibility and qualify as a social media goddess. No. Why bother at all? When you post that ad to social media, you must invite likes, follows, shares, and feedback. If you are posting without a plan, you are truly wasting your time. And, contemporaneously, communicating to the market that you don’t know what you are doing, do not understand modern culture, and don’t care about them. Without getting too professorish, communication is not one way. In fact, communication theorists once thought of communication as a one-way exchange, akin to a photograph. But that’s not reality. Communication is more like a movie or video: Person One sends a message across a channel to Person Two. Person Two then responds across the channel with feedback to Person One. And so it goes. Every effort you make on social media should facilitate that transaction. The Challenge “It’s too much,” my client, who I will call Larry, told me recently. “I’m supposed to create this ad or video or blog or whatever, figure out how to get it up there, track how well it does, answer everyone who comments or asks a question – and I’m supposed to do this daily? I’m running my business. I don’t have time. TikTok videos. Creating a YouTube page and videos? What the hell are Reels, anyway? And Facebook and Pinterest. I just about mastered posting an article a year on LinkedIn – and then my friend said I should be Tweeting daily. Are you serious? But I tried and was on the computer all day instead of selling my widgets. Who does that help? Sure, I got twenty likes and lost three days of sales. The whole thing is stupid and a waste of time.” Larry is not alone. To those of us who grew up with radio ads and newspapers, with salespeople at our door selling shoes or vacuums, the social media thing is too foreign. The mastery is evasive – and with time so precious, most entrepreneurs hire some social media guru to handle all of it only to find the dude or chick disappears with the entrepreneur’s $3,000! One of my friends hired a web developer to create the website and set up and manage social media. After fourteen months, her business still does not have the website. She’s at her wit’s end: “I’m relying on our Google and Yelp listings. The website lady keeps telling me she’s almost done. I just don’t have time for this!” As an entrepreneur, you must pick your battles and spread your dollars for maximum return. You may need an expert to create your website. But your social media? You can set that up and run it in a short time with an exacting effort. Here are your steps! Where? What Social Accounts You Need As a sophisticated business owner, you wrote your business plan and your marketing plan. So, you’ve done your research and described your customer or client persona. The persona is a description of your ideal customer or client. It includes demographic and personality data. Who is this person? Age, gender, marital and family status, economic status, education level, and so on. You know what this person values. Do they care about religion? Their country? Family and friends? You know where they donate their time and to whom they make political contributions. What music and movies they like? What they wear. Where they vacation. You know their temperament and how they satisfy their needs and wants. You get the idea. You should also discover what social media your ideal client prefers. Are they on YouTube watching home improvement videos? Do they post vacation images on Instagram? Do they use Facebook daily? Weekly? Never? Much of this depends, generally, into which generation your ideal client or customer falls. Socio-economic status and education level is also important. Do some research and figure out where they are. Let’s take a Gen X baseball fan. You will find him on the

Drop the Facts and Figures: Touch Them!

(Image courtesy Yoann Boyer on Unsplash) Powerful marketing relies upon emotional appeals. Although, as an intelligent, cognitively complex person, I would like the world to rely on logic, it does not – and I can’t proffer logical arguments to increase sales for my content clients. These emotional industry tricks are the route to profitability: Read Robert Cialdini’s book to master these practices.

Tech is Dooming Small Business: Saving Mom and Pop

Image courtesy of Luca Bravo on Unsplash Have problems with your website? Is coding a challenge? Confused about how to post effectively to social media? Yeah, me too. As a premature participant in the Big Quit, in 2019, I embraced the risk and launched my photography business. What was a hobby became enticing: people were hiring me for sessions and I felt energized. I believed I could live the life of a creative denied to me in my youth by the “artists starve” mantra. Yeah. Notice the date I launched. I booked my first high-paying photography session for March 2020. Do I need to relive the moment that lucrative contract died from Covid? Portraiture, head shots, food and restaurant clients disappeared. You were there. You remember. I kept a few product and art clients who would mail me the pieces – which I would wipe down before and after. But my entrepreneurial hopes were KN95 masked and dashed. To survive, I revived my copyrighting business. Although I’d like nothing more than to become George R. R. Martin (minus the girth and hat), I had long-supported my writing hobby with copyrighting side gigs. A business plan here. An employee manual or ghost-written article there. I passed the word around my network and picked up a few nibbles. But the world is not the one of the early 90s. I submitted an article to a new client, and he asked: “Did you incorporate our keywords?” Keywords? You bet your backlink I learned about keywords. I had to learn SEO. I came to incorporate relationship branding and marketing. Every social media platform was a new battle. What the hell is an API Key? And then, when I wrote webpage content for an enthusiastic and satisfied client, she asked me to create her website. (That’s what I get for doing a good job.) Sure, I had fumbled around and Wixed my way through my site. After years of avoidance, I had to familiarize myself with various website platforms and venture into coding. I had dodged the tech quagmire for so long. When I needed one damn credit to earn my degree, I took a summer-term HTML class at Emerson. The professor, a talented code expert, leaned over my work and commented: “You’re really good at this! Have you considered designing websites?” I groaned. “I start law school next August. My plan is to hire someone like you to handle all this crap.” That moment replays in my mind every damn time I am battling a Z-Index. Big damn mouth on me. But I realized most professionals and entrepreneurs think that same thing: that their budget will cover hiring for these tasks. Or that they will have the time and energy to handle these tasks. Who could have predicted that a copyrighter, a master of persuasion and killer of the comma splice, would need to become tech-savvy? Madness. How many skills do I need to master to keep funding my 401k? Seriously. When I launched my first website for my law office, I hired someone. My interest level to create a website – even my own – was zero. Yet, when the contractor presented her finished product, the branding was so far off from my luxury style, I paid her and never used the site. I mean, really – lime green and yellow? With clip art characters? I’m pretty convinced she was a devotee of Timothy Leary. I’m a Dennis Leary girl. Without the time or inclination, I hired website guru number two. She correctly branded the site, ensured it loaded it quickly, embedded the important links, and made it look great. But every sentence contained a misspelled word and grammatical errors. (After I provided the copy, she rewrote it. Because, yeah… she thought it sounded hip. Thank you, Miley Cyrus. Please don’t write a legal brief or business plan anytime soon.) As a small business owner, you have limited time. A talented copyrighter is not enough. You need more than a tech savvy web developer and a marketing specialist. You need a Jill-of-all-trades who can write, capture your brand identity, structure your site, embed links, and respect analytics…. I’ve been trying to be Jill for three years. And I struggle. My small-business owners experience that same struggle when they hire five people to get one webpage published. And hire another three to post to social media. It’s a wallet blood-bath and most small business owners default to “I’ll do what I can when I can.” You not only have to earn your street MBA but also have to graduate with journalism, programing, social media management, and psychology degrees. It’s unrealistic. A dear friend and her husband own a small business. They hired a Millennial web developer two years ago. They still don’t have a website (which is promised in excuse-email after excuse email) and they rely on Yelp reviews and social media to promote their business. It’s not a good look. But what can they do? The budget doesn’t permit hiring a team of people. Some digging (also known as research) provided me with insight into the state of small business marketing efforts: Corporations who boast market success can afford teams to accomplish all that needs to be accomplished in our tech-dependent world. Where does that leave mom-and-pop entrepreneurs? The local mechanic relies on word-of-mouth and his kid occasionally helping him post to Instagram while the big-box mechanic, with the flashy website, runs him out of business? Seems like a danger to competition. Worse, whether we want to avoid discussing it, those who can code and who grew up in the tech-world are Quiet Quitting. Or can’t form a coherent sentence. (Honestly, I fired a Gen Z employee when I found her taking a selfie while at her desk. She can quiet quit on someone else’s dime.) And if you hire an older marketing guru, they deem current initiatives fluff: What’s a backlink? You don’t need QR codes or a bit.ly. Let’s run

Persuade Them Powerfully

A recent study from the Journal of Marketing makes it clear: Feelings over Facts when persuading last-minute donors. The researchers found at the start of a campaign, logic motivates donors: I’ll donate if the organization proves its initiative is likely to succeed. But at the end of a campaign, to reach that big goal, emotion motivates donors. If I donate, am I part of something I value? What does this tell us? If you have a short-term campaign – days – use emotional appeals. If you have a long-term campaign – months, years – reason and logic win the day. Why did I already know this without spending years on some research project? Because the nature of persuasion is bifurcated. People are persuaded along two routes: a logical one and an emotional one. This Elaboration Likelihood Model (ELM) is long-appreciated by those of us who rely on persuasion. What the hell is that? you ask. Bear with me. This is vital information for all entrepreneurs. ELM states that in some cases, logic is persuasive. A logical – or cognitive – appeal triggers central processing. The listener evaluates or elaborates on the information. Elaboration takes time and effort. It takes context and, often, basic knowledge. And for a person to think about anything, he or she has to be invested – he or she has to care enough to take the time and energy to think. Elaboration also takes some cognitive ability. (Smart people choose central processing over emotional processing.) ELM also states in other cases, emotion is persuasive. An emotional – or affect – appeal triggers feelings. The listener does not consciously evaluate a thing. He or she reacts. Scientists call this peripheral processing. Aspects like attractiveness or likability are emotional appeals and have nothing to do with logic. They do not ask the listener to elaborate or logically evaluate the proposal. In my textbook, I have multiple chapters on this stuff! And, in my workshops, I share a personal story to illustrate: When my teen sons were buying a game console, I couldn’t care less which one we purchased because I rarely play video games on the console. I relied on the peripheral route: That one looks cool. I like the pretty lights. My sons, however, urged us to choose the system with the best ratings, most game choices, and most options. They used central processing, cognitively weighing the information because the decision was very important to them. Most persuasive marketing depends on affect appeals. Quick! Now or never! Isn’t this sexy? Isn’t this fun? Do it for the children! I’m handsome, trust me! Emotional appeals work when the person has low or passing interest, lack of knowledge, or lack of time. So, in those last-minute moments of any campaign, the listener does not have the time to use central processing. Lack of time equals defaulting to peripheral processing. Period. How can you take advantage of this human foible? Contact me to be your personal content consultant. I’m a professional persuader and will use my skill for your benefit!

Gaining an Edge with 2023 Consumer Trends

I’ve read several consumer reports to discover how to help my clients rock their marketing efforts – so I thought I would share them with you. We should begin with the umbrella principles for today’s marketing arena: Personalize content and emotionally connect with your audience. To personalize, you must first: Know thy audience. You must speak to your audience in a way that appeals to them. If you’re Harley Davidson, you’re not posting images of pretty tea parties! You must speak to your people. According to the 2023 Consumer Trends Index, irrelevant content annoys 49% of consumers. Give your people what they want (not what you think they want). I’m reminded of a communication theory: Communication Accommodation. You want to communicate with another person in a way he or she understands and appreciates. You don’t, for example, chat it up when arguing a case in front of a judge. Or write a conversational piece for sophisticated investors. But you don’t want a law review article style piece if you’re selling makeup! If you don’t know your audience – what they like, what they do, where they are hanging out – you have some work to do! Second: Connect with thy audience. Romance them. The world of place it and forget it for marketing and advertising is long gone. And, I laugh here, the world of logical appeals is dead (for the masses, anyway). You must – must – evoke an emotional response that results in a conversation. Consider clicks, comments, follows, shares, and, ultimately, purchases, as feedback. If you send out content and hear crickets, your communication failed. No conversation. That’s bad. And once that audience member sends feedback, you must engage: Thank them, reach out, send an offer. Keep it going! Now, the nitty-gritty. What should you do to increase your marketing impact? (AKA be profitable) Email is the most cost-effective and powerful channel. If you do one thing this year, work on building and nurturing your email list. But never cast and blast. Return to the umbrella principles: Know your market and know what they want to hear. Give your audience value. Mobile is the tool. 55% of consumers use their phone to read content and to research purchases. Not only should your content – including your website – be mobile responsive, but also every piece of content you offer should be mobile accessible. If you would like help to implement these findings, reach out. Because you have enough to do without dealing with this tech crap.